Responsible Gambling Policy

We are committed to responsible gambling and to keeping play safe and controlled for all our customers. We aim to provide clear tools and information so players can manage their activity, recognise risky behaviour and find support quickly. This page explains the principles we follow and the options available to help you stay in control.

Player protection principles

We prioritise player safety, transparency and fair play. We monitor account activity for signs of harm and provide practical controls so players can manage time and spend. Our approach is based on prevention, early intervention and providing clear routes to support when needed.

Activity-control tools

We offer a range of on-site tools to help you control gaming activity. These include deposit limits, loss limits, session timers, reality checks and temporary account pauses. You can access and change most controls in your account area, and we recommend reviewing limits regularly to match your circumstances.

Deposit limits

Players can set daily, weekly and monthly deposit limits to control how much they place on the account. Limits can be increased only after a cooling-off period and with your express confirmation. If you need help setting a limit, our support team can guide you through the process.

Loss limits

Loss limits allow you to cap the total amount you can lose over a set period. These limits help keep play affordable and predictable. We encourage players to set both deposit and loss limits together for stronger protection.

Time limits and account breaks

Session limits and reality checks remind you how long you have been playing. You can also take account breaks from 24 hours up to several months. If you need immediate relief, temporary time-outs are available and take effect straight away.

Self-exclusion

If you feel you need to stop gambling for a longer period, self-exclusion closes access to your account for the chosen period. Self-exclusion can be temporary or permanent. Our team can explain the process and confirm any necessary steps such as identity checks before reopening an account.

Signs of problematic behaviour

Look out for behaviours such as chasing losses, increasing stakes, hiding play from others, borrowing money to gamble, or playing for longer than intended. If you notice these signs in yourself or someone else, consider using the controls available and seek support.

Tips for staying in control

Set realistic limits, use reality checks, avoid gambling when stressed or impaired, and only deposit what you can afford to lose. Keep a record of your activity and take regular breaks. Discuss concerns with friends or family where appropriate.

Professional help and support organisations

If you need specialist help, speak to a professional support organisation. In the United Kingdom you can contact organisations such as GamCare and GambleAware for confidential advice, helplines and treatment options. If you prefer, contact our support team for information on next steps and available tools.