General Terms and Conditions

These Terms and Conditions describe the rules for using Spinsino Casino and the relationship between us and you as a user. By creating an account or using the platform, you agree to follow these terms and any rules that apply to a particular service or promotion. Please read them before you use your account. If anything is unclear, contact us before continuing.

Account responsibilities

You must provide accurate, complete information when registering and keep it up to date. Your account is for your own use. Do not share your login details, allow someone else to use your account or create more than one account. You are responsible for activity carried out through your account unless you have reported unauthorised access to us.

We may ask you to verify your identity, address, age or payment details. We may restrict account activity while these checks are completed. Contact us promptly if you believe your account has been accessed without permission.

Eligibility requirements

You must be at least 18 years old and meet the eligibility requirements that apply where you are located. Availability may change, and access to the platform does not mean that you are eligible to register or play. You must not use Spinsino Casino from a location where its services are restricted or unavailable. We may request information to confirm your location and eligibility.

Acceptable platform use

Use the platform lawfully and only for your own activity. Attempts to misuse promotions, interfere with games or payment processes, provide false information or use another person's payment method are not permitted. We may review unusual activity and suspend or close an account where we reasonably believe these terms have been breached. Where appropriate, we will explain the reason and give you an opportunity to contact us.

Use account limits and other available controls to manage your activity. If you need a break, contact us or use the responsible use options shown in your account.

Bonuses and promotions

Promotions may have separate eligibility rules, wagering requirements, game restrictions and expiry periods. The terms displayed with an offer apply alongside these general terms. Check them before taking part. We may withhold or remove a bonus where its rules have not been met, but we will not change the conditions of a promotion already accepted without telling affected users where required.

Deposits and withdrawals

Use a payment method that belongs to you. Available methods, transaction limits and processing times are shown in the relevant payment area and may depend on your account and payment provider. Deposits must not be treated as a way to transfer money between payment methods.

Before processing a withdrawal, we may carry out identity, payment and activity checks. A withdrawal may be delayed while we request information or resolve an account issue. Any applicable limits or fees will be shown before you submit a transaction or in the payment terms.

Dispute resolution

If you have a concern about your account, a transaction or a decision we have made, contact customer support with the relevant details. We will review the matter and respond with our findings. If you remain dissatisfied, we will explain any further complaint steps available to you under the applicable complaints procedure.

Updates to these terms

We may update these Terms and Conditions to reflect changes to the platform, our processes or applicable requirements. The current version will be available on this page. Where a change materially affects how you use your account, we will provide notice where required. If you do not agree to updated terms, stop using the platform and contact us about your account.